Page 50 - Shelter - April 2025

CASE STUDY

engagement and strengthens Backward Communities, IT/ ITeS sector aftermath of
democratic governance. reflecting a fair amount of COVID 19 lockdown).
diversity in participation
4.3 Replicability in across the spectrum of 4.5 Contribution to
Developing Countries: Sustainable Development
citizenship of the State.
• Similar Governance Further, 45 per cent of the Goals (SDGs)
Challenges: The issues of grievances come from 1. SDG 1 - No Poverty:
inefficiency, corruption, women and 63 per cent The project has played a crucial
and lack of access to of grievances are from role in poverty alleviation
services are prevalent the adult members of the by ensuring direct financial
in many developing family. It endorses the
countries. The structure project’s acceptance and support through social
security schemes. Over 1.1
and approach of this trust of people.
grievance redressal 4.4 Policy and Data driven million beneficiaries received
assistance
under
Pension
system is replicable in Governance Implications
countries facing similar scheme for old aged, widow
challenges. The initiative has influenced and physically challenged
several policy changes, through direct intervention of
• Inclusive Service including the enhancement the project and has facilitated
Delivery: The system’s of social security scheme- over 3.2 million old aged
focus on marginalised Lakshmir Bhander and and physically challenged
communities, women, recruitment process for bringing them under the
and rural populations adjustments. Real-time data pension scheme. Additionally,
aligns with the goals collection and analysis enable more than 0.11 million women
of many developing policymakers to address benefitted from the Lakshmir
countries that aim to implementation gaps and Bhandar scheme due to direct
improve governance create targeted welfare intervention through the
for their most programs. grievance redressal system
vulnerable population. The portal enabled the and 22 million women has
Implementing a government in taking been facilitated in getting the
centralised, transparent informed decisions in benefit, reinforcing economic
grievance system conceiving various State security for low-income
can promote greater schemes/ micro-schemes like families.
inclusivity and equality Duare Sarkar (Government at
in service delivery. Third door step), Paray Samadhan 2. SDG 2 - Zero Hunger:
Party audit of the project (community problem The initiative strengthened
undertaken by Pratichi resolution), Duare Ration food security efforts by
(India) Trust, in June (Public Distribution System ensuring 49k beneficiary
2021 testifies that about at doorstep), ‘Pathashree’ families has received
2 per cent of the people (construction/ repairing of subsidised food grains
belonging to Scheduled roads), Sneher Paras (Special under Khadya Sathi and by
Tribes have accessed the assistance for stranded facilitating 3.3 million people
services of this project, migrants during COVID 19 in obtaining digital ration card
followed by 17 per cent lockdown), Karma Bhumi ensuring access to essential
of Scheduled Castes (portal to collaborate between nutrition for vulnerable
and 28 per cent of Other Job Seekers and Employers in populations.

48 HUDCO-HSMI Publication