Page 90 - HUDCO BEST PRACTICE AWARDS

Sanitation

In order to provide easy access to the driver of mini jetting machines and also to attend manual entry into sewers. Sewerage of the peripherals of Hyderabad city, maintained by
the complaints in speedy manner it was proposed to provide mobile app to the drivers of Greater Hyderabad Municipal Corporation, have also procured mini sewer jetting vehicles
mini jetting machines. As the mobile app was integrated with the complaints module, it after the successful implementation of these vehicles by HMWSSB. This initiative has
would show the complaints registered under the jurisdiction. With the help of complaint resulted in improvement in social and economic status of people who have owned the Mini
details, the driver would be able to know the route map of the locations where the complaint Sewer Jetting Vehicles and people employed by them. Mechanization process improved
is pending. After attending to the complaint, geo tagged photographs would be captured street hygiene of the narrow lanes, where sewerage overflow reduced with decrease in
and the complaint gets automatically closed in the system. Based on the photos captured, operation and maintenance cost, towards repairs to manholes, replacement of damaged
tentative length gets calculated and shown to the manager for reference. mains, de-silting works etc. The number of complaints addressed within SLA (Service
Level Agreement) period has increased from 54% in May 2017 to 85% in Dec 2018. It also
enhanced community satisfaction level and also the overall well being. Management of
sewers has moved from reactive to preventive approach i.e. after their introduction, owing
to easy mobility and flexibility, reduction in number of chronic complaints is observed,
especially in lateral sewer lines located in narrow streets. Prior to introduction of Mini Sewer
Jetting Vehicles, only reactive measures were taken up by manual cleaning and Bigger
Sewer Cleaning Vehicles. Men and Women from deprived section of the society have been
employed as drivers and helpers. Some of them have become owner of vehicle. This has
led to safe, hygienic and dignified life for them. Numbers are as given in the table below:
Men Women Total
Owner Scheduled Caste 19 6 25
Scheduled Tribes 6 0 6
Total Owners 25 6 31
Jaldi Action Le (JAL ) app
Employees Scheduled Caste 64 0 112
In this regard, HMWSSB has introduced 72 tailor made machines called Mini Sewer Jetting Helpers
Vehicles. Personal Protective Equipments (PPEs) for seaware workers have been provided. Scheduled Caste 48
new Standard Operation Procedures (SOP) were formulated and awareness and training Drivers
sessions conducted for workers. HMWSSB has mandated contractors and the department Scheduled Tribe 0 0 3
officials to ensure no sewerage worker is let in any manhole.
Helpers
Scheduled Tribe 3
Drivers
Backward Caste 11 0 21
Helpers
Backward caste 10
Drivers
Other Caste 6 0 6
Total Employees 142 0 142

Grievance redressal mechanism through Mini Sewer Jetting Vehicles
Results achieved

resently, sewers in the core city of Hyderabad (under jurisdiction of HMWSSB) are
Pcleaned without any manual scavenging, which has made the entire city free from Monthly Trend of total complaints solved within and beyond SLA (4 days)

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