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of Municipal Administration (DMA), Karnataka, took an initiative to build a common
platform which could ease out tracking and management aspects of various sectors Benchmarking 51 Indicators
for improvised governance in ULBs. ‘Tulana’ – Service Level Benchmarking provides
the mechanisms by which the ULB knows if it is achieving its objectives as the online
application transforms data into information useful for decision making. Under this Waste Water Roads, Road Side
project, service sectors viz., water supply system, sewerage and sanitation, solid waste Management Drains and Street
management, roads, road side drains and street lights, disease control, developments
of parks and gardens and finance sector have been considered, which comprises of 49 SERVICE
Performance Indicators. One of the major focus areas for the project right from the start Solid Waste SECTORS Disease
was to create a scalable platform that could be rolled out across the state, covering Management (39 INDICATORS) Control
all 213 ULBs. A Service Level Benchmarking Website (www.karbenchmarking.gov.in)
has also been developed which acts as a gateway for accessing the application. As
a result of the initiative, from the government and socio-technical perspective, it has Water Supply Development of
improved information base, defined monitoring and provided greater transparency. It Systems Parks and Gardens
has rationalize decision making through help in policy decision, comparison of the ULBs,
replication of best practices, prioritization of activities, the activity, streamlining the flow Finance
of data, attracting financial investment and performance improvement plans. From (10 Indicators)
the perspective of citizens, this tool helps citizens to involve in the local body decision Service level benchmarking focus areas
making and thus helps in effective community participation.

GiS BaSed property tax inforMation SySteMS - aaSthi

ASTHI (GIS based property tax information system) has been introduced for effective the purposes of calculating property tax due was changed from one based on estimated
Acollection of property tax, to bring more transparency, accountability in the entire rental value to one based on the total capital value of land plus building. This system has
process of property tax collections in the state of Karnataka. This aims to automate brought transparency in the process of property tax collection. The system has increased
taxation process and integrate with other functionaries of the ULB to keep the updated the responsibility and accountability on the part of Bill Collectors and Revenue Officials.
data and information of every property with unique standard across all ULBs of the state. It The software helps to monitor and control the entire property tax collection system without
aims to do it through a GIS based Property Tax Information System, which would improve depending on the information being provided by the lower staff manually. The performance
the record keeping system of properties, increase the tax compliance rates and also enable of different ULBs is being monitored by using the central, database, which brings a sense of
ULB officials to make informed decisions. In the beginning of fiscal year 2002-03, the fear and resultant responsibility in the minds of the Managers of ULBs. Last but not least,
government of Karnataka has implemented a set of far-reaching reforms to its system the system has simplified the collection of data enabling periodical of state level review of
for collection of property tax in urban areas. The method of assessing property value for property tax collection.

Year 2012-13

ManaGeMent inforMation SySteM for planning and

implementation of rajiv awas yojana in the State of Kerala by Kudumbashree,

Kerala State poverty eradication Mission

he version of MIS made available by the central government needed upgradation the requirements of the State. Thus, the MIS developed for Kerala had two significant
Tand additions along with customisation of the functions provided that are unique to parts:
a State and a Region. Hence, it became imperative for Kerala to design and develop a • The Rajiv Awas Yojana (RAY) Progress Monitoring module
Management Information System that leveraged the latest technologies while meeting • Socio-Economic Survey module.

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