Page 131 - HUDCO BEST PRACTICE AWARDS

Year 2014-15

GeoMp-iMpleMentation of GiS BaSed property tax reforM

in urban local Bodies of Madhya pradesh by urban development &

environment department, Mp

ith the aim to provide a spatial dimension to the tax records and also aid in the by 2-3 folds, subsequent to the implementation of GeoMP. It also laid the foundation for
Wimprovement of Property Tax coverage through comprehensive property identification standardizing the Property Tax Assessment Process across the participating ULBs. Further
and to aid in Spatial Planning of Infrastructure projects for Transportation, Water Supply, it has resulted in Improvement in Collection efficiency by 40-50%. All this added to the
Sewerage etc., ‘GeoMP’ has been initiated by the Urban Development & Environment accountability in complete Property Tax Collection System & daily monitoring of collection
Department, Government of Madhya Pradesh for all ULBs in Madhya Pradesh. Further, in spatial context. Further, transparency & error-free collection of Property Tax has increased
to achieve honorable Prime Minister’s vision of ‘Housing for All’ & ‘Slum Free Cities’, socio- the confidence of citizens about the officials of ULBs.
economic and poverty data of the slums were collected to facilitate identification of poor
households in existing/new identified slums. Inclusive approach was adopted and all the
ULBs of the state were included for implementation of the project in a phased manner.
It commenced with the appointment of the Consultant in a transparent manner, for
preparation of GIS base maps and conducting multi-purpose household survey through
e-tendering process. Cost effective mechanism was adopted for development of GeoMP,
which was developed in-house as well as in the map server - Open Source platform for
publishing the spatial data. Interactive GIS maps have been utilized in the process. The main
components of GeoMP were Intranet Application and Web-Based GIS. Next step was filing
of SAF/Grievance Redressal where GeoMP has been used as a platform for filing of SAF
as well as aiding in grievance redressal. Further, preparation of demand register, generation
of bills & collection of property tax have been done. Approximately, Rs. 1,00,000/- has been
incurred by each participating ULB for posting of GeoMP on a shared server and doing data
entry.
As a result of the initiative, the properties covered under tax net have increased approximately Household survey being conducted

Year 2013-14

Virtual ciVic centre - anywhere anytime civic centre

by Surat Municipal corporation

ity Civic Centers [elsewhere known as Citizen Service Center (CSC) or Citizen establishment registration certificates, issuance of birth & death certificate and download of
CFacilitation Center (CFC)] had been established by Surat Municipal Corporation (SMC) forms at free of cost. The web based portal has been created, wherein all the transactions
for rendering citizen centric services to the citizens in the year 2003 with a view to improve related activities can be done directly by the citizen. To enable collection of taxes and
service delivery and bring in efficiency and transparency in municipal operations. Despite charges, the payment gateway has been securely integrated with the Corporation’s website
its success, it faced difficulty in meeting public expectations. and database. Other aspects, such as user-friendly user interface, local language support,
To overcome geographical, demographical and time barriers attached with physical CSC/ user intimation, system security and sanctity were also of prime importance. Virtual Civic
CFC, a web based portal Virtual Civic Centre has been planned which was made accessible Center completely removed manual interventions of SMC employees for service delivery.
through SMC’s website and acted as an add-on service delivery channel. Services covered By implementation of this project, SMC has been benefitted in multiple ways by reducing
included payment of property tax / advance tax, payment of professional tax for enrollment the manpower cost, operational cost, increasing transparency etc. As on 2014, over 44,000
certificates & registration certificates, payment of water meter bills, renewal of shops & transactions had taken place since its inception in April 2012.

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