Page 126 - HUDCO BEST PRACTICE AWARDS

Urban Design anD regional Planning, inner city revitalization anD conservation

Year 2017-18

urBan GoVernance throuGh technoloGy enaBled

reforMS in Grievance redressal by navi Mumbai Municipal corporation

ith an objective of providing simple, faceless and transparent services to all its stakeholders through multiple service delivery channels such as web portal, mobile and citizen
Wfacilitation centers, Navi Mumbai Municipal Corporation (NMMC) embarked on an innovation led journey to improve citizen service delivery by introducing robotics driven unique
online grievance mechanism, which not only helped citizens in filing their complaints, but also helped the Corporation to incorporate various policy decisions based on the feedback and
nature of complaints submitted by the citizens. More than 10,000 complaints have been received till the month of February 2018, out of which 98.84% have been resolved with an average
resolution time of 5.85 days only. This initiative has transformed the way in which the Corporation is working, which has enabled them to improve service delivery to citizens and to meet
ever increasing demand for greater efficiency, transparency, effectiveness and accountability.

‘etc’ education, traininG & SerViceS centre for perSonS

with diSaBilitieS by navi Mumbai Municipal corporation

tc’ (Education, Training & Services Centre for persons with disabilities) is an initiative by Navi Mumbai Municipal Corporation (NMMC). It is a one stop resource centre which
provides educational and rehabilitative facilities to Divyaang Children and adults from Navi Mumbai Municipal Corporation area. The centre serves the special children with
‘Eeducation, training and other allied services as well as the adult Divyaanjan by providing them with required assistive aids, economical support and giving benefits through various
innovation schemes designed for People with Disabilities ( PWDs) by the project ‘etc’. The centre serves the special children as well as the adult persons with disabilities (CWDs/PWDs)
by providing them with required assistive aids, economical support and giving benefits through various schemes designed for PWDs. The awareness programmes conducted by etc.
Centre help CWDs to know their rights and empower them to live life with dignity, which is the vision of ‘etc’. Students gain special education, learn skills to develop independence, develop
socialization skills, and cognitive skills. Vocational training is also being provided to widen their employment opportunities. Along with the vocational training etc. centre started various
vocational courses as well as placement of candidates after finishing the course. The environment at the centre is disabled friendly.

creatinG a roadMap for financial SuStainaBility of ulBS

in rajaSthan by directorate of local Bodies, rajasthan

he Government of Rajasthan in partnership with Janaagraha Centre for Citizenship and Democracy initiated Accounting and Audit reforms in 188 Urban Local Bodies (ULBs) in May
T2015. Phase – I of engagement commenced with the signing of an MOU between Directorate of Local Bodies, Government of Rajasthan and Janaagraha for constitution of Municipal
Finance Reforms Cell to facilitate preparation of audited annual accounts for all ULBs. Phase – II of the engagement commenced in November 2017 for development of a Municipal
Finance Blueprint for the state. ULBs in Rajasthan achieved a major milestone in migrating from single entry accounting to double entry accounting, producing audited financial statements
through empanelled Chartered Accountants (CAs) and took the first step towards financial sustainability. Through a process of empanelment, all 188 ULBs in Rajasthan have appointed
CAs, and in less than a year, more than 500 audited annual accounts have been produced for the first time in ULBs of Rajasthan. Phase - II reforms would undertake transformative reforms
for financial self-sufficiency and financial accountability of ULBs.

126