Page 63 - HUDCO BEST PRACTICE AWARDS

Mobilization of resources: Community Participation
inancial resource: The investment in water supply has increased by almost 20 times • The involvement of local public in identification of water supply requirements specific
Ffrom Rs. 190 crores in 2014-15 to Rs. 3596 crores in 2018-19. This huge mobilization of to the ULB was encouraged. The list of projects were discussed in their respective
resources was achieved due to the convergence of funds from the State Government Plan, councils involving all the public representatives, passed council resolutions and
AMRUT, District Mineral Foundation (DMF), Urban Infrastructure Development Scheme for submitted to the Government for approval.
Small and Medium Towns (UIDSSMT), deposits and CSR funding. • WATSAN (Water and Sanitation) Committees were formed and ward level water
Technical resource: Multiple organisations were engaged to ensure quality and timely monitors were appointed for all 1980 wards in urban Odisha involving local SHGs/
execution of the project, including: Biju Yuva Bahini/ NGOs. The WATSAN Committees were involved in identifying the
beneficiaries for new household water supply connections. The objective was to
• PMU – H&UDD (Deloitte) and PMU – PHEO were entrusted with strategy, operations, transfer the water distribution at ward level from PHEO to the community. The next
monitoring and evaluation of the project.
step was to handover the O & M to community so that they can conduct water audit
• Engineers India Limited (EIL) was appointed as Project Development & Management and involve the community in water metering at ward and consumer levels.
Consultant (PDMC) for selected projects.
• Procurement and bid process management – Standardization of BOQs and
The project also included innovative use of technology for planning and monitoring. corresponding costing, clubbing of DPRs, bidders meet involving participation of
PMU – H&UDD (Deloitte) facilitated the department in developing a frugal and corporate firms and national & international level players, standardization of evaluation,
innovative web based tools – Smart Dashboard Information Management System issue of technical and commercial queries and composite administrative approvals
(SWIMS) and MoPRIDE – for real time monitoring of projects and measurement of were some of the best practices adopted during execution of the project.
key performance indicators related to water supply.
• ‘Jala Jogan Melas’ or special camps have been held to facilitate connection of piped
Human resource: The PHEO implemented the project in mission mode maintaining water supply to households. The Melas ensured 100% coverage of house connections
digitized records and reporting. The Secretary HUDD, Chief Secretary as well as the and door-to-door campaigning to sensitize the citizens about the scheme and its
Chief Minister were constantly monitoring the implementation status. benefits and to ensure timely complaint redressal.
• 400 Public health and urban development officials were trained on project and contract Incentives to general public
management, DPR preparation, etc. PHEO recruited 34 Assistant Executive Engineers.
• In order to encourage the general public to obtain household connections, a special
• Independent Review and Monitoring Authority was appointed for third party inspection incentive of waiver of road cutting charges was given with a savings of Rs. 12,000 per
of AMRUT projects, and house connection by the consumers totaling an exemption of about Rs. 360 crores.
• Third party agency was appointed for quantity survey of works under State Plan. • The regular upfront household water supply connection fees of Rs. 3600 was allowed
Process to be paid @ Rs. 100 in 36 equal monthly installments.

s the project was implemented on a massive scale, several procedural hurdles were Planning tools, methods and benchmarks used
Aneeded to be addressed that time. • Monitoring and third party verification - Kick off meetings and circle level meetings were
conducted on regular basis to fast-track execution of work. The third party verification,
introduced to ensure time-bound project implementation, was also responsible for
work measurement, verification of safety standards, quality checks and certification
of bills.
• Outcome Certification – Based on outcome indicators such as geographical and
household coverage, equity in distribution, adequacy and duration of water supply,
completed projects were checked and certified with respect to expected outcomes
by a team comprising of councilor/ corporator, collector’s representative, ULB
representative and PHEO representative.

• Hotspots – Water hotspots were set up in areas of acute water shortage. As short
term measure, PVC tanks were procured and mobile tankers were engaged. Ward wise
supply timings were fixed and notified for public knowledge.
• Smart Water Information Management System (SWIMS) – This web-based dashboard
was used by the department for real-time monitoring and measurement of key
Construction of water tanks performance indicators related to water supply. The dashboard is also available for
public view.
To address the challenges of identification of water supply projects, paucity of funds and • Mo-PRIDE – This web-based tool is used by department officials for real-time
operational problems like water leakage, non-metering of water supply and illegal water monitoring of all water supply projects.
connections, the following steps were taken:

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