Page 72 - Shelter - April 2023

CASE STUDIES

2. Lack of Infrastructure, of grievances on livelihood the State government (SDG
Limited resources: pensions were received, 3) to over eight thousand
Launching new enquired through field-level beneficiaries. Ensuring
programmes often offices, and were taken up equitable access to education
involves enormous with the Department of Social (SDG 4), this project facilitated
costs. Hence mobilizing Welfare, which ensured direct by addressing over eleven
existing available financial benefit to over 0.5 thousand applications on
resources optimally million aged, widow, and various educational initiatives
becomes critical. specially-abled beneficiaries of the State government, such
across this state (SDG 1). The as Kanayshree (scholarship
All the BSKs are running Khadyasathi and other food- and financial support for
in existing infrastructure related schemes received girls for further studies),
like district offices, primary around twenty-one thousand Sikshasree (Educational
health care centres, libraries, grievances resolved within Scholarship for social and
etc. The data entry operators record time (SDG 2) by economically backward
hired provided employment the Departments of Food communities), Aikyashree
opportunities in the state. and Supply. Shelter-related (Educational scholarships
applications for over fifty to students from minority
3. Resistance to change: thousand families (SDG communities), Swami
Addressing resistance to 2) have been ensured by Vivekananda Scholarship (
change requires effective the Department of Disaster for Higher Education), etc.
communication and Management and Housing amongst others. To promote
engagement strategies and Panchayat & Rural gender equality(SDG 5), this
built and implemented Development. This Project project redressed around
at the ground level to aided in the successful three thousand grievances
support the programmes. implementation of universal regarding gender-based
health coverage under the domestic violence to curtail
The success of arguably
one of the most extensive “Sasthya Saathi” scheme of all forms of atrocities against
public outreach campaigns Fig 6: Gender Parity in Grievances
speaks volumes about
the effectiveness of Male Female
communication right at the
ground level. The alignment
with SDGs can be seen from
the following:

Applicants get status updates
on their grievance at each
level of redressal procedure 45%
through SMS/ voice calls to 55%
ensure transparency in the
grievance disposal process
upholding its democratic
legitimacy and earning public
trust (SDG 16.5 & 6).Through
this Project, vast numbers

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