Page 70 - Shelter - April 2023

CASE STUDIES

• Collection of data from older data to solve current that 40% of the grievances
various sources; challenges. The analyst related to Kanyashree Scheme
could draw conclusions from belonged to 5 districts of
• Data analysis; the disposed data set by the state (Figure 3) . 3 major

• Modelling; selecting samples. Disposed grievance categories covering
homogeneous grievances around 65% of the grievances
• Data interpretation; and were analysed thoroughly, were delay in sanctioning
conclusions were drawn, amount post successful
• Data presentation.
aiding in prescribing policy verification, technical issues
The analysis can be and implementation level during form submission, and
further broken down into changes. understanding the eligibility
subcategories like statistical Around 0.6 million grievances criteria. Again, study of
and diagnostic analysis received against 21 flagship the Khadya Sathi Scheme
of closed grievances. The programmes were carefully revealed that nearly half of
descriptive analysis drew analysed. The grievances the grievances pertained to
insights from past data by were further categorized only 4 districts indicating
re-modelling it in ways into sets of 3-5 districts, issues with the delivery
that would make it more where such grievances mechanism in the concerned
meaningful. Department- majorly were concentrated. districts. 3 major grievance
wise or district-wise study Furthermore, a detailed categories constituting over
of grievances presented study of grievances on each 80% of grievances were:
a synoptic overview. The programme was undertaken • Not receiving benefits
diagnostic study similarly to reveal significant reasons under the scheme post
identified patterns in of service delivery falling application;
grievance data. It was behind citizens’ expectations.
instrumental for analysts For example, it was found • Understanding the
use patterns embedded with application process; and

Fig 3: Grievance Analysis of the Rupashree Scheme

68 HUDCO-HSMI Publication