Page 39 - HUDCO BEST PRACTICE AWARDS

Process
part from KSRTC, various agencies played important role for implementing the project.
AMunicipal authorities of respective urban local bodies constructed bus shelters and
its maintenance also went to them. Monitoring and Evaluation of consultants were done
through surveying customer satisfaction level and analyzing bus operations for further
deployment of services. Extensive public outreach programme was done by the Media.
Last but most importantly the public, both commuters and non-commuters were involved
for assessment of implementation and for business re-engineering. Public contact
meetings for identifying their needs & feedback were organised by the Authority. Since the
buses were seen as a threat to Para-transit modes, auto-rickshaw unions went on strike in
the cities demanding to withdraw city buses from the cities. In this regard, KSRTC with the
assistance of the local police streamlined the operations.

Interior of KSRTC bus
KSRTC has always ensured the travelers with reliability of service by following time schedule,
safety; customized city buses with unique design and colour scheme, wide doors, sufficient
standing space, LED boards, GPS based next stop announcement system, with adequate
frequency. Even drivers and conductors were identified from KSRTC pool and imparted
proper training and orientation for city bus services, where operating to fixed time schedule
is critical. Value additions to city bus services in terms of intelligent transport system, bus
announcement system, information dissemination through display boards, SMS, commuter
portal, mobile app etc. helped KSRTC to expand its forte and attract commuters.

Proposed bus route at Tamkur city
Wherever there were more than one bus station in a city i.e., on in the city core area and the
other in the city fringe areas (Moffussil), last mile connectivity has been ensured through
the initiative. Seamless travel through inter bus connectivity services, with more frequencies
has been ensured. Combo Pass Extension or Single Pass has allowed travel in moffusil and
city bus services in a seamless manner.

Central monitoring station
Regarding public bike sharing, active participation of KSRTC with city administration
of Mysore has ensured last mile connectivity. They were engaged in giving inputs to the
agencies, as to where the cycling docking stations are to be laid down, in order to connect the
bus commuters with cycles. KSRTC launched for the first time Open Data Policy in Mysore,
where the Authority is disseminating the bus information in real time to app developers,
who would develop integrated trip planners. Mysore City passenger information boards
for real time information are also deployed at City Railway Station. All this would help in
reduction in passenger wait time.
KSRTC bus

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