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URBAN TRANSPORT

headway with an average daily ridership of 1,35,000. The 25%, senior citizens at 25% and those citizen who do not Removing encroachments for the widening of Surat Municipal Corporation hence came up with an
city bus service was inaugurated on 25th November 2016 fall in any of these categories would be given a flat 10% carriageway: efficient public transportation system with city buses
which acts as a feeder service and also provides service to discount. feeding to major BRTS trunk routes.
The city has prepared 110 km (102 km as a closed system)
remote areas. The city bus service is mainly a supply-
MOBILISATION OF RESOURCES: of BRTS network which connects major transport traffic RESULT ACHIEVED:
based service, which has generated the public transport
area such as industrial area, recreational area, textile and
demand in the area wherever city bus service is supplied. Surat city bus service project was envisaged with different The city has started the public transport system in 2014
commercial market, institutions, hospitals, etc. But there
components. The project included components like city with one BRTS corridor and city bus service in 2016. At
City bus service is expanded to 352 km in SMC and are some areas where road side properties encroached on present, BRTS service is operational on 12 routes with
buses, depots, city bus stops, ITMS system, AFCS
SUDA area and a High Mobility Corridor of 15 km. the road margin from long time. Surat Municipal 207 buses on road and average of 1,35,000 daily
system, etc. The table below shows the detailed list of all
Currently, 44 city bus routes are operational with 432 Corporation started anti-encroachment drive to remove ridership. City bus service is operational on 44 routes with
components with estimated and actual cost and
buses on road. The average daily ridership is 1,40,000 in illegal structures on roads and government plots which 432 on road buses and an average of 1,40,000 daily
contribution from centre, state and ULB.
include pan shops, houses, extensions of residential ridership. The ridership is increasing day by day due to
Components with Estimated and Actual Cost (Rs. in crore) properties, religious structures, etc. efficient, affordable and reliable service by authorities.
SMC has set an example of the integrated way to use
S. Components Estimated Actual Expenditure Contribution Opposition from auto rickshaw drivers/union:
No Cost Centre State ULB ITMS in the field of urban transport and changed the way
During the phase when there were no public transport urban mobility used to work in past. The state of art
1 BRTS (phase 1, 2, 2E) 933.88 805.1 210.7 355.94 238.46
facilities in Surat, auto rickshaws were the major mode of system is beneficial to all the stakeholders. ITMS has
2 Bus Chassis 89.21 84.52 0 10.17 74.35
transportation in the city. Initially, private stakeholders strengthened the operation management inefficiently. It is
3 Bus body building 57.75 55 0 4.5 50.5 the first ITMS project implemented in all transit vehicles
got involved in the public transport sector in 2007.
4 City bus stops 0 21.04 0 0 21.04 as well as in department and emergency vehicles.
Thereafter, observing the growth and travel pattern of the
5 Depot 0 28.94 0 13.61 15.33 city, the Municipal Corporation decided to commence the
6 ITMS 48.99 24.13 12.07 6.03 6.03 planning and designing of the BRTS project along with Surat Sitilink Ltd and public transit users enjoy the
following benefits by implementing project:
7 AFCS 80.22 42.00 21.00 10.50 10.50 the city bus service as a feeder system. Due to this, auto-
Total 1210.05 1060.73 243.77 400.75 416.21 rickshaws became the feeder mode for both BRTS and Ÿ Single established system across operators
city buses across the city. There was a high percentage of Ÿ Real-time information to the public transit users
modal shift from auto rickshaws to public transport
city bus services. The coverage of public transport PROCESS: Ÿ Increased reliability
system due to which there was opposition from auto-
network within SMC is 95%. The High mobility corridor Ÿ Increased user satisfaction from 8.9 to 9.2
Transforming Constraints into Opportunities- BRTS rickshaw drivers/union about city buses eating their
was inaugurated on 20th May 2018 with 12 buses and 10 Ÿ Driver assessment program to incentivize or penalize
Canal Corridor: livelihood. However, auto rickshaws are acting as the
minutes peak hour headway. a driver
feeder system for both BRTS and city buses currently.
Out of the 20 km to be operational within the end of 2014, Ÿ Close monitoring on any incident through the control
Towards last mile connectivity, the city has introduced a
12 km is the first waterfront BRTS to be implemented in Stake Holder Consultations: centre
Bicycle sharing scheme & 'Pink Auto Rickshaws' too.
India. The bus stations are planned along the existing Ÿ Transit violations monitoring such as speed violation,
These ensure a safe and secure journey for women and Two rounds of stakeholder consultation were carried out
canal. Recreational facilities like kiosks, gardens, and missed stop violations and route deviation.
children. Physical integration of the above as part of the Comprehensive Mobility Plan. The first one
children's play area, seating, etc. are also planned along was in the form of an online survey initiated through the Ÿ Availability of transit database with each minor detail
modes/systems has been ensured by the efficient design of
both sides of the canal. Partially, there were no roads Corporation website and on social media in June 2017 and Ÿ Central message publication to all transit vehicles in
bus stations, terminals and buses too. City and HMC
along the canal, with encroachments, degenerating the second round was in the form of a city workshop on case of any event
buses enter and exit at pre-designated places to enable
conditions prevailed along canal. Due to continuous 22nd January 2018. The online survey questionnaire was Ÿ Mobile ticketing and real-time information at any time
interchange between systems.
water flow in the canal, the construction activity was designed to understand the most pressing issues that through the mobile application.
The city is also aiming to reduce air pollution by taken up during the 14-day clearance received from the people face and their expectations from the plan. Along Administrative control centre established to effectively
encouraging more citizens to leave their private vehicles Irrigation Department. At present BRTS Canal corridor is with this respondents were also asked to provide a vision monitor any incident, violations with minor details on
and opt for public transport. For this purpose, city has well planned with good landscape and ridership is also that would convey their expectations. real-time basis to efficient delivery of all civic services.
started Surat Money Card in June 2018. This card has a high on this corridor.
As per the analyzed results, traffic congestion, accident Surat is taking up the challenge of moving from no public
discount for divyangs at 40%, students at 40%, women at and safety along with inadequate public transport transport system towards a quality public transport
emerged as the most important issues faced by citizens. system. With this step, Surat Municipal Corporation is

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