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URBAN TRANSPORT

moving gradually towards giving smart solutions to iii. Increased Modal share 2. Social Benefit
provide a reliable public transport system to the citizens The integrated transport system provides faster, safer,
The majority of the commuters travelling in city bus have
of Surat. Integration of services is not possible without
shifted from auto rickshaws for safe, affordable, healthier and less stressful journeys compared to private
technology. Hence, Integrated Transit Management
convenient and comfortable journey. According to a user mode. According to user satisfaction survey, 70% - 80%
System (ITMS) and Automatic Fare Collection System
satisfaction survey, it was seen that almost 75% of the of commuters are walking and 5% users are using bicycle
(AFCS) help towards developing an integrated Mass
commuters have shifted from auto-rickshaws and 21% as access and egress mode to public transport. Also, the
Transportation system.
from two-wheeler. city has developed a complete right of way along the
All buses and stations are equipped with Passenger BRTS corridor which provides wide and good quality
Information for announcements about arrival departure footpaths and segregated cycle tracks which attract more
times and dissemination of relevant information. Mobile walk and cycle trips for shorter distances and improve the
Applications for a user interface have been developed. health of people. Recently the city has developed a model
GPS devices are installed to track the vehicles in real time. smart road with pedestrian islands, landscape, street
A command-and-control centre has been established and
furniture, cycle track and wide footpath which attract
live-monitoring and management of operations are done
more people to use walk and cycle. People living in
to ensure the quality of service. An optimized fare
remote areas are getting connectivity to public transport
structure has been developed to ensure affordability. The
at an affordable price and access their employment
minimum fare is Rs. 4 and the maximum fare is Rs. 22. To
location and recreational area easily. The system is highly
enable modal integration, the same fare structure is
affordable for the people of Surat, with minimum fare of
adopted for all sub-systems of Public Transport. Fare Surat Money Card below
collection is operated using AFCS and passengers need to Rs. 4 and maximum fare of Rs. 22.
take a single ticket for journey from any bus stop/station iv. Improved User satisfaction 3. Environmental Benefit
to any other with a single ticket involving multiple modes. According to user satisfaction survey, there is modal shift
User satisfaction surveys were done to understand the
i. Improved ridership perceptions and suggestions of the users using Public in favour of public transport. 75% of BRTS users have
Passenger Information Systems at Buses
Transport services (BRTS, City bus and HMC). The shifted from 3-wheelers (shared auto-rickshaws).
The combined ridership (BRTS, City bus services and Petroleum use in private vehicles and growth in vehicle
survey also helped to capture the details like occupation
HMC) has increased from 25 thousand passengers in
distribution, frequency of travel, purpose of the trip, miles travelled are among the main drivers of the growth
November 2016 to 275 thousand passengers currently.
modal shift, access and egress mode with a total journey in energy usage in Surat. Public transportation
The increase in ridership trend indicates that users have
time of the city bus users. A total of 6000 user satisfaction encourages energy conservation, as the average number
found this system affordable, convenient and attractive.
surveys were conducted throughout the operational hours of passengers on a transit vehicle far exceeds that of a
ii. Improved Accessibility emphasizing morning and evening peak hours. Sampling private automobile. Even as a single transit vehicle
was done on the basis of the ridership of each route. More consumes more energy than a private vehicle, the average
Around 95% of the area within SMC is covered with a
than 21% of the commuters rated the public transport amount of energy utilized per passenger is far less.
Public Transport network. The aim is to increase the
services as 10 out of 10 followed by 54% giving 9 ratings Congestion relief through the use of transit also saves fuel
coverage to 100%.
and 17% giving 8 ratings. The average commuter rating as vehicles stuck in gridlock waste fuel and generate
was 9 which shows the service is quite good. emissions. Surat transport system, moving more people
SUSTAINABILITY: with fewer vehicles reduces greenhouse gas as it reduces
the emission generated by private vehicles. Surat
1. Economic Benefit:
transport system also reduces greenhouse gas emissions
Surat BRTS and City bus service have encouraged high- Turnstiles and Surat Money Card
by facilitating compact development, which conserves
density development alongwith the transit network which operating cost for individuals. Surat transport system land and decreases the distances people need to travel to
has encouraged new business and mixed-use
offers job creation possibility in services, construction, reach destinations. Moreover, by reducing congestion,
development. Also Land value along the PT network has
design, operations & maintenance, manufacture, transit reduces emissions from cars stuck in traffic. SMC
increased. The model shift from auto rickshaw is 80% and
education and research. has introduced Common Card which is used at public
from private vehicles is 10%-12% which reduces the
congestion, vehicle kilometer travelled and vehicle
Public Transport Network Map
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